Please scroll down to find answers to some of the most common questions about downloading NewViews NV2 software. For additional assistance, you may view our step-by-step instructions on installing NewViews NV2, visit our NewViews NV2 Technical Support Site, or
call our Sales/Support team weekdays from
8 A.M. to 6 P.M. Pacific time at 1 (403) 597-8970.*
Frequently Asked Questions about downloading NewViews NV2 software:
Q: Is the NewViews NV2 software I download the same as the
CD-ROM version?
A: Yes. When you download NewViews NV2, you receive the
same full working version of software you would purchase on
CD-ROM. Paying extra to purchase the CD-ROM is not
necessary because 1 you can backup the downloaded file to
a CD-ROM or a USB flash drive for archival purposes and
2 updates are included for one year from your date of
purchase. These updates would require shipping a new
CD-ROM each time an update becomes available. Therefore
downloading is more efficient and less costly to you.
Q: What are the technical requirements to download
NewViews NV2?
A: Our most satisfied customers meet three specific technical
requirements before deciding to download NewViews NV2:
1. A high-speed Internet connection (DSL, cable modem, or
higher) to accommodate the large file size.
2. Internet Explorer 6.0 or higher
3. 240 MB free disk space for the installation. After installing
NewViews NV2, you can delete the installation archive
from your computer to free up disk space.
Q: How do I download NewViews NV2?
A:
1. Click the link in the e-mail you received after purchasing
NV2.
2. Right-click the Download link on the Download page.
3. On the Save As screen, choose a place on your computer
where you would like to save your downloaded file. We
recommend saving to your desktop.
4. Click "Save."
5. Right-click the downloaded program file and choose
Run as Administrator… to begin installation.
Q: What if I need to stop the download or the transfer is
interrupted?
A: If you wish to stop the download, simply hit the "Cancel"
button or exit the download. You can always restart the
download by right-clicking the Download link on the
Download page.
Q: What can I do if I am unable to download?
A: If you are unable to download, temporarily disable any
firewalls, anti-virus software, pop-up blockers, and
download accelerators.
DO NOT click on RUN from the download link, instead
Save the file to your desktop.
If you are still unable to download, you can contact us at
1-403-597-8970.
Q: How do I get help if I encounter technical problems
downloading or installing?
A: Call our technical support center weekdays from
8 am to 6 pm Pacific time at 1-403-597-8970 if you have
any problems while downloading and installing
NewViews NV2.*
Q: Is technical assistance available?
A: Find fast answers to your NewViews NV2 questions using our
free self-help tools. Visit the online
Installation and Upgrade Center for step-by-step guidance
on installing NewViews NV2 and handling issues associated
with downloading or installing product updates. If you need
to talk to a NewViews NV2 expert, personalized assistance is
available 10 hours a day, Monday through Friday from
8 A.M. to 6 P.M. Pacific time on a per-incident basis
or via a support plan. Fees apply.*
Q: What if my computer crashes or I buy a new computer and
need to download again?
A: Simply visit our Download page (the link is in the email you
received after you purchased NV2) to download again. We
recommend using Internet Explorer.
Q: How can I get a CD-ROM as a backup or replacement for my
downloaded product?
A: If the software you purchased for download cannot be
installed or does not meet your satisfaction for any reason
call 1 (403) 597-8970 to order a replacement CD-ROM or
further assistance. Fees apply.
* Hours exclude occasional downtime due to system and server maintenance, company events, observed holidays, and events beyond our control.
NewViews NV2 - the rock solid platform to build your business on!