NV2 Upgrades Maintenance Plan
Q: What is the NV2 Upgrades Maintenance Plan fee for?
A: The annual fee covers the price of all NV2 upgrades during
the contract period. The plan simplifies the licensing
process and will save you money in the long run as we roll
out updated versions. We anticipate several upgrades in
the foreseeable future. Our plans include several new
features, such as EFT (electronic funds transfer) and direct
deposit, greater support for export/import, emailing
invoices and statements, auto bank reconcile, performance
improvements, service packs as required, payroll updates,
etc.
Q: Is the NV2 Upgrades Maintenance Plan fee mandatory,
irrespective of whether we need or use the payroll module?
A: NV2 Upgrades Maintenance Plan is not mandatory, but it is
strongly recommended. For most users, the NV2 Upgrades
Maintenance Plan fee begins one year after your license is
registered (users redeeming a free workstation upgrade
coupon will be required to prepay the NV2 Upgrades Plan fee
for the first year, or not, it's their choice). NV2 Upgrades
Maintenance Plan covers all NV2 upgrades. For users not on
a NV2 Upgrades Maintenance Plan, or users who have
allowed a plan to elapse, any upgrades will be charged at full
price. We are committed to providing the best technical
support possible, at a reasonable price. This is most
effectively accomplished if all users have the same version.
Q: Is the NV2 Upgrades Maintenance Plan for every
user/workstation or only for the contact User ID?
A: The NV2 Upgrades Maintenance Plan fee is per license, and
discounted accordingly. It reflects the fact that any
upgrades provided will be for all licenses (e.g. a 5 user
system will get 6 upgrades, one for the server and one for
each workstation).
Q: I act as the system administrator for the NewViews
software, and normally I am the only one calling in for
technical support. How does this relate to NV2 Upgrades
Maintenance Plan?
A: Technical support is separate from NV2 Upgrades
Maintenance Plan, and billed on a "pay as you play" basis. As
the system administrator, coordinating support calls for
your organization, you will make the most cost effective use
of your support time.
NewViews NV2 - the rock solid platform to build your business on!